Solved: Problems ordering

Steph2k22 · ‎22-03-2022

Hi,

Just had my order for the samsung s22 cancelled by O2. So I placed a new order for the Samsung S22 ultra and 30 mins later had a text stating it was out of stock... has anyone else had this happen to them recently??

Kinda getting annoyed now ... just hope they stick to the "delivery within 1 week" that's stated for the black s22 ultra 🙄

MI5 · ‎22-03-2022

@Steph2k22

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-03-2022

@Steph2k22

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Steph2k22 · ‎22-03-2022

It's just getting annoying now. After they cancelled my original order all they could offer me was £10 credit. I said no and wanted to speak to a manager and was then told my webchat was being passed to a manager and not heard anything since 🙄

madasaf1sh · ‎22-03-2022

@Steph2k22

Don't bother with Live Chat, they are most of the time useless, contact the sales team via Social Media or the phone number above...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎22-03-2022

Calling on the number I gave you above is best @Steph2k22

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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