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Problem with tariff change + top up

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ruzan
Level 1: Joiner
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on ‎28-02-2022 10:44

on ‎28-02-2022 10:44

I have changed my tariff from £30 to £10 big bundle and received a message. After that, I topped up by £10. However when I refreshed it is not showing my tariff has started including the previous bundle data rollover because of low balance (?) which I already topped up.

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MI5
Level 94: Supreme
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on ‎28-02-2022 10:54

on ‎28-02-2022 10:54

@ruzan 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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DavidJWalker985
Level 2: Apprentice
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on ‎28-02-2022 10:52

on ‎28-02-2022 10:52

is it pay mouthy or pay as you go if its pay as you go its nomaly update 24 hours after you change to any plan if its pay mouthy its next mouth its starts

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MI5
Level 94: Supreme
  • 151775 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎28-02-2022 10:54

on ‎28-02-2022 10:54

@ruzan 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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