Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Signal

My signal is very very poor in and around the trafford area. I can not make calls or send txt. I use my phone for work purposes and it’s causing my lots of issues…… this has been going on for well over 2 weeks now. I’ve lodged many issue reports and ...

Resolved! Need a new sim

I have lost my devise and need to order a new sim card

Resolved! Roaming in Alaska

Does anyone know why Alaska is excluded from USA under 02 Travel?What are the roaming rates for Alaska?

Resolved! Should I cancel and reorder? :/

So... background is, Im not good with patience... I ordered the S22 Ultra in Green on 17th Feb and it said upto 2 weeks delivery... however, if I cancel and reorder the black I can get it on Friday... Im torn between the two options... just wanting t...

Resolved! O2 Disney plus extra

I can’t activate Disney plus as an extra very frustrating I have an existing account and it is doesn’t work I tried a new account it still doesn’t work

Resolved! SIM card

Why is it so difficult to try and get through to someone to order a replacement sim … so annoyed

Overpayment for Amazon

I have just realised as changing phone providers that I have been paying for Amazon prime on extra with 02 & also by direct debit,how do I get a refund,this has been over 2 years,only noticed as my bill should have reduced down considerably with 02 b...

Resolved! Porting to O2 due to take place tomorrow, same day as I renew my pay monthly with EE

Is there anyway I could avoid having to pay to EE, as they still hold my number i've requested to port to O2? Could I cancel the direct debit perhaps? I was hoping to port earlier when I ordered the sim a week ago and gave them my PAC on the website....

Resolved! Help with pac code

I took out a Virgin/O2 package and Virgin didn’t honor price so I cancelled both. On Wednesday the no I ported to O2 transferred over to giffgaff Now my husband was offered a much better deal with Virgin/O2 so I am going to use the sim. If I try to u...

Resolved! NHS Discount

Hi there I have tried and tried to apply my NHS discount and ever get anywhere!

O2

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