Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Incoming calls issues

Hey is anyone else having issues with recieving calls? I can make them without issues but not getting anything incoming

Upgrading from sim only

Hi I’m an o2 customer and I have two sim only contracts. I’ve now been a customer for six months and I am able to upgrade to handsets on the 13th of this month. What I’m wondering a so get a lot of mixed answers is will I be credit checked again on b...

Remove spendcap

How do I remove spend cap immediately

Direct Debit

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Overpayment

Dear o2 Team, I hopped to repay much earlier for my device and I overpayied half of sum into your account to finish contract earlier.Unfortunatelly nothing happened and you can not use my money to cover costs of device.kindly ask you to repay me back...

Disney+ extra cancellation

Hi I recently signed up to the Disney+ extra but now realised that BT TV does not support it so I want to cancel it. I am desperately trying to do so via My O2 but cannot find how to do this. Any suggestions?

Resolved! spend cap

can we take spend cap off

Resolved! Changing my payment to a direct debit

How do I change my method of payment to a direct debit? I don’t have the bank I used to use anymore

Resolved! Barred Services

Hi, my phone bill was due last week but I had a shocker of a month so couldn'6t afford it (my fault I know). I contacted o2 in plenty of time to let them know, said I could pay by the 12th Oct, and could they possibly not restrict my service by then ...

Resolved! Cancel your s21 ultra orders guys

Been given the run around from o2 regarding my order for the s21 ultra. I was told last Thursday id have the handset by today or tomorrow, so I rang up o2 asking if there was any progress only to be told it may be another 3 weeks (even though on the ...

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