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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Open clarification

Good evening all, First post so please be gentle. I currently work for the emergency services and was recently told by a colleague about O2 Open. I am wanting to clarify two things regarding this - are 5G tariffs included in the discount and does a n...

Resolved! Phone bill

Need help

Resolved! O2 Calls switched off

O2 have just switched off my calls? I just got a notification on my XS Max telling me they’ve been switched off. My latest Bill was paid without a hitch and I’ve checked for any issues in my area but everything is apparently fine?

Resolved! Phone damaged

Recently dropped my phone accidentally, the front and back of my phone is all cracked. Does my insurance cover it?

Resolved! wifi calling

I have just found that 4G and wifi calling have been stopped on my phone. I donated to Comic Relief and spent over my cap without thinking about it - could this be why? there is no useful or easy way to contact O2 - can't phone them for example and t...

Resolved! Direct Debit

Hi, I cancelled an old direct debit from o2. I still have the current direct debit set up for my current phone. However, I have had a text saying my direct debit has been cancelled. When I check my bank; the direct debit for my current phone is still...

Resolved! Sony Xperia 5 11

I've just got the Xperia 5 2 on contract.ive been a Sony fan since the Walkman version back in the 2000s. But where are the headphones with this one,it's the first time I've had a phone from Sony without them,is this normal with this version?

Text messages

I can’t seem to receive emojis or stickers via text messages I can send them to other people and they can receive them fine but I can’t receive them

Resolved! voice mail kept saying full

My voice mail kept saying full even though no voiuce mail in my mail box.Contacted O2 technical team, who said wifi calling preventing and turned off. Its stil say voice mail is full I am using Iphone 11 os version 14. any solution

Resolved! Replacement sim card

Hi I require a replacement sim card. What is the process for this. Thank you

O2

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