Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! divert texts

Hi, how can I divert texts from an O2 pay monthly phone to a separate O2 pay as you go phone?

Resolved! Not renewing contract when it ends

Hi, how do i cancel my contract when my 2 years is up. I want to keep my number and go on Giff gaff which is miles cheaper?

Resolved! Scam

Another scam with a new number offering 40% discount due to covid. Sounded very convincing but not true. The phone number was 03333444817

Resolved! stac code

My contract is up, do I need a stac code to tell o2 I am leaving or can I just cancel the direct debit?How do I get the stac code. I text 75075 to request the code but just got an error message. Any other ideas?Thanks!

Resolved! First Bill

I've ordered a new Sim advertised as £25 a month. It has not yet arrived but i have recieved a bill stating I'm being charged from today and the bill is £27.50. so is not going well. Being charged more than I signed up for and for an item I dont yet ...

Resolved! Voicemail check charges

Hello does O2 charge for checking voicemails

Resolved! Payment date

Hi please can you move the payment date as I don't get paid till 24th may. Many thanks Chris over.

Resolved! account

Hi. I am having trouble getting to my 02 account. i have changed the details to try and get in but no way. Is there a way where i can either chat online or call this bunch please.Dotti

Resolved! 12 Month Contract via Uswitch

Hi, Via Uswitch, O2 are offering a 12 month contract with 10GB for £8. Does anyone know if I would get the following with that contract: WiFi CallingVisual VoicemailVoLTE (4G Calling)? I'm not sure what I'm missing because the Uswitch deal seems too ...

Resolved! Adding NHS discount

I’ve refreshed my contract yesterday however when trying to apply NHS discount via 02 open it just says I can’t as it has been more than 28 days & subsequently uses my old contract start date. Any idea if this is usual & just takes time to allow you ...

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