Problem with tariff change + top up

[ruzan]

I have changed my tariff from £30 to £10 big bundle and received a message. After that, I topped up by £10. However when I refreshed it is not showing my tariff has started including the previous bundle data rollover because of low balance (?) which I already topped up.

[DavidJWalker985]

is it pay mouthy or pay as you go if its pay as you go its nomaly update 24 hours after you change to any plan if its pay mouthy its next mouth its starts

[MI5 · Accepted solution]

@ruzan 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks