cancel
Showing results for 
Search instead for 
Did you mean: 

Problem upgrading

StephenHowarth
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm trying to upgrade my phone but when I go through the process on the website the "Go to Basket" button is greyed out so I can't complete the purchase. What do I do now? Have tried calling customer support but upgrade support not available until 10am and I will be at work.

 

Message 1 of 6
592 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@StephenHowarth 

Try a different browser or try through the MyO2 app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
586 Views

StephenHowarth
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've tried Chrome and Firefox with the same result. Can't use the app as my phone is broken, which is why I'm upgrading

Message 3 of 6
577 Views

MI5
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@StephenHowarth 

Can't offer anything else other than calling.

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
574 Views

Cleoriff
  • 122354 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Then contact O2. All numbers including Skype in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
571 Views

LukasB
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @StephenHowarth just checking on you. Did you manage to upgrade or are you still having trouble with this?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
531 Views