Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling Contracts

Dear All, I phoned help team recently to pay off two contracts. They are contract I pay for my parents but they are both switching. I was told that I couldn't pay off the contracts because my debit card is not in the same name as my account (I change...

My sim hasn’t arrived

Hi my contract SIM card hasn’t arrived

New tablet

I have finished paying for my phone and I'm now juat paying for airtime.I have seen a tablet I would like to get via o2 shop but I want to keep my number and would only use the tablet via Wi-Fi.How does this work, does tablet come with a different nu...

Esim

Afternoon All, I have just got myself an Esim, My employer has upgraded all our phones to Iphone XR's and what i would like to do is ditch my personal phone and put my Esim into my work phone as a second sim. Does anyone know when this will be availa...

my bill

i need to speak to an adviser about my bill

Late payment

Currently trying to get through to someone to get some help regarding late payments, cant access live chat due to COVID and can't make any calls to the numbers I'm being sent by O2 because they've restricted my service and I need my phone to keep in ...

Resolved! Keeping my number

Started process of joining O2 from 3 on 5th May and received sim yesterday. Texted swap and followed instructions but my phone is still working on 3 and I am unsure how long this will take to swap my number across. The last text after asking to swap ...

Resolved! Deposit return

so I paid a £475 deposit when adding a new contract for preorder of s20 ultra. I paid the deposit at the end of Feb, do I get the deposit 3 months from when its paid or 3 months from when contract goes live?

Cancel airtime plan but keep device plan?

I want to keep my device plan going but try and cancel my refresh airtime plan and switch to a pay as you go SIM card. Anyone have any answers on how they would charge just the airtime plan being cancelled but not the device plan? Thanks in advance x

New 5g pay monthly sim not registering

hi all!I've recently upgraded to a S20 5g and it came with a new sim card.I've had it for a week now and the sin still hasn't registered. I'm using my old 4g sim card to get by. The new sim is in my old S9 and I'm turning it on at regular intervals t...

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