Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111718 Views
  • 15 replies
  • 5 kudos

Resolved! crime

02 i have used your guru service twice now about a phone number that i have unknowingly been paying for on my account. A number that i do not know about or have ever used. The guru guys reassured me that this was a mistake and said that the tranactio...

Anonymous by Not applicable
  • 1288 Views
  • 13 replies
  • 0 kudos

Resolved! direct debit top up

I have a DD from my bank to top up my phone each month but every now and again 02 dont take it out of my bank instead every text I do is taken off the credit I have saved what can I do to prevent this happening ?

Anonymous by Not applicable
  • 1087 Views
  • 3 replies
  • 0 kudos

Resolved! "ORIGINAL" PAYG TARIFF

Can anybody advise the details of my very old PAYG "ORIGINAL" tariff. I suspect it is very expensive compared to the newer CLASSIC. It is mentioned but I can't find any terms or conditions. RayH.

RayHum by Level 1: Joiner
  • 2400 Views
  • 3 replies
  • 0 kudos

Resolved! 40 mins on hold waiting for customer service????

dialled o2 cust service from my phone at 8pm tonight, its now 9pm and I am still on hold listening to some really tinny music but not connected to anyone.... the reason I was trying to call them was to speak about my phone upgrade, you would think it...

Anonymous by Not applicable
  • 1124 Views
  • 3 replies
  • 0 kudos

Resolved! my phone records

i would like to know my phone records from the 1st of march to the 30st of september

Anonymous by Not applicable
  • 2315 Views
  • 1 replies
  • 0 kudos

Resolved! geting bounced back

hi can anyone help me so i was accepted for a contract however click and collect said it was in store which was great however when i spoke to a agent she said the stock isnt available so suggested i cancel the order and put in a new one for a differe...

Anonymous by Not applicable
  • 2147 Views
  • 9 replies
  • 0 kudos

Resolved! Upgrade

Hi Quick question. If i upgrade today Jan 3rd and my bill has just come out Jan 2nd when will i next have to pay contract as my payday is 27th of each month. Will the date they take money be the same as it has been for the last contract?

Anonymous by Not applicable
  • 869 Views
  • 2 replies
  • 0 kudos

Resolved! Text abroad-charged double!

Hi .I just noticed that i was charged double for texting abroad (Poland) Whats going on??

Anonymous by Not applicable
  • 968 Views
  • 4 replies
  • 0 kudos

Resolved! two country use

I currently have a pay&go account and have upgraded my phone from an ancient voice mobile to a 4g phone. At home I'll use wireless for data, but when travelling in Europe will want to look at maps - I drive from England to Italy twice a year. With O2...

Anonymous by Not applicable
  • 1906 Views
  • 36 replies
  • 0 kudos

Resolved! Sim only

Hello I've ordered a sim only today but further on looking on o2 I would prefer to take a pay monthly fone out, I was wondering whether there is a possibility of adding a phone to my sim only as a package and adding more money into it, or cancelling ...

Anonymous by Not applicable
  • 745 Views
  • 1 replies
  • 0 kudos