Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switching number between o2 accounts

I’ve brought a sim only deal from o2 but I want to swap my number from an o2 account which is out of contract. How do I do this please ?

Pay monthly sim only

Yesterday I ordered a pay monthly sim only deal on my account for my sons phone as there was a great deal available! It is due to be delivered tomorrow however I don’t want them to change my number, I got a text from o2 this morning saying “to activa...

Huawei watch 2 4g sport Smartwatch

Will my Huawei watch 2 4g sport Smartwatch be able to have a sim card with the same number as my phone?

Conference call

Why can't I merge calls. Make a conference call

Resolved! Leaving 02

As expected I am trying to leave 02 and stuck in a web page loop of click for help and click here blah blah and no link on my account to leave 02. Need some assistance please as I no lnoger own the phone. Where do I go to close/leave/cancel/end/termi...

Resolved! Transfer balance on device plan.

Hi. I would like to transfer my balance from air time plan to device plan to pay off my phone. How can I do that if I can't ring to customer service. Is it possible to transfer my balance to device plan by o2 app?

Resolved! iPad

Hi , I ordered an iPad a week ago and had the confirmation email and the upfront cost is still pending in my account but I still haven’t received the iPad or had a dispatch email will I still receive the iPad ? As a week seems a long time to not hear...

Resolved! Student discount

Why does my uni days code say its expired when I enter it? I'm trying to upgrade early

Resolved! Keeping the same number

Hi upgraded my phone on Friday wanting to keep the same number filled the form in to keep the same number but my new phone hasn't got the 02 network don't want to be paying for 2 phones thankyou.

Resolved! terrible customer service

Anyone else been having terrible customer service issues with O2 lately? I started a new contract at the end of February and did a transfer of ownership of my old number, expected to take 24-48 hours to complete. It has still not been completed despi...

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