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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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not letting me transfer number to my new o2 account

right so, i have now made a new account to get a new sim as my old one ran out and i didnt want to use that account anymore as it was a old family members, but i want to keep the number, i used to o2 transfer tool on their website but i keep getting ...

Jamie0909 by • Level 1: Joiner
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  • 3 replies
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Resolved! 5g upgrade

Hi, if I upgrade from galaxy s9 4g to galaxy s20 plus 5g, is a new SIM card included with the new phone? Thanks.

Broke phone, Upgraded, need to verify account with text message

Hello Old phone broke, wont swithc on. It was 4 years old so fine.so I've jsut upgraded by calling O2, all goodThey have just send an email saying Verify your accountWe'll send a code to the mobile number linked to your account so we can confirm that...

annegov by • Level 1: Joiner
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  • 1 replies
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Restricted service help!

I had to pay part of my bill late so o2 restricted my service, I’ve paid it now, gone out of my bank my o2 says all good but it’s been 3/4 days since and I still can’t text/call and use data yet anyone able to help?

When Upgrading on O2

If I were to stay with O2 but upgrade via MPD (as an example). Do I keep my existing SIM card and change it into the new phone or do I use a new sim ?And would my existing number be automatically changed over to the new phone with either SIM card ?

Lesg by • Level 2: Apprentice
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  • 5 replies
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Resolved! Cancellation of Account

Hi Everyone So, I cancelled my O2 via live chat around the 15th March. The O2 operator told me he/she had cancelled it, and that my account would run from that date for another 30 days until 15th April and then end. Fine. When I look in MyO2 account ...

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