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Davies0946
Level 1: Joiner
  • 1 Posts
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on ‎02-06-2020 08:22

on ‎02-06-2020 08:22

Hi
I spoken yesterday with a member of your team, told them my current situation regarding COVID 19 and made them aware that I’m delayed on money ATM but I’m due my payment from my new job 26th June , I asked if they could keep my services on an they said yes aslong as I promise to pay x2 bills in June, yet I have tried using my phone today and it’s been turned off, can you please lift then restrictions from my account

Thanks
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MI5
Level 94: Supreme
  • 144198 Posts
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on ‎02-06-2020 08:37

on ‎02-06-2020 08:37

@Davies0946 

You need to call O2 again to be reconnected.

The system will automatically turn off any accounts with unpaid bills regardless of any arrangements.

Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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on ‎02-06-2020 08:38

on ‎02-06-2020 08:38

@Davies0946 

You need to find a way to contact O2. Another case of someone being promised an extension of service and it not happening. All numbers for O2 are in this guide, including Skype

Guide: Coronavirus Community Help and Support 

I will mention our managers @Marjo @Martin-O2 and @LukasB  here to show them this has happened and see if they can help.

Veritas Numquam Perit

Girl in a jacket
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LukasB
Former Staff
In response to Cleoriff
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Registered:

on ‎03-06-2020 12:08

on ‎03-06-2020 12:08

Hey @Davies0946 just checking on you. Did you manage to get in touch with the payment team?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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