Previous Bill

[Anonymous]

How do I view previous bills

[Anonymous]

Log into your myo2 

https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Fmymobile.o2.co.uk%2F&failureUrl=https%3A%2F%2Fmy...

[MI5]

Have a look at this previously helpful thread
https://community.o2.co.uk/t5/Other-Products-Services/quot-How-can-I-print-download-a-copy-of-my-bil...

[Cleoriff]

Hi @Anonymous

A step by step guide
*View your latest bill in My O2 http://www.o2.co.uk/myo2
*Scroll down to see 6 previous bills and click on one of those.
*Scroll down to the bottom of that bill and click on View and print older bills
*That will bring up the old style web page

*Click on 'recent charges' in the left hand blue menu.
*Click on 'what I've used'

This will show a breakdown of usage.

[pgn]

Except for the last few days all I have been getting is:

Resetting Security question, password and even username (finally switched to an e-mail address instead of just my initiials!) don't help...  And same result in each of 3 current browsers...  And clearing all O2 cookies in my preferred (Chrome) browser does not help.

What can I do? I really need to get at the "old style" billing detail page.

Diagnostic Information 
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1006527376&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=ef7b5db9-f6fb-4e89-8736-a6d78153e175 
   Error Code: o20x13212072ae 
   Userid: unauthenticated 
   Date/time: 12/07/2017 12:03:58

[MI5]

There is a known issue at the moment which o2 are investigating

[pgn]

Still no change at the customer end of this issue for me, despite waiting the mandatory 5 working days from Sat 15-July... Do I need to waste another 3 hours or so with on-line support, the Twitter O2 folks and a phone call this week, or is the problem a work in progress?

[jonsie]

It's a work in progress as I'm sure @Martin-O2 will confirm. However we all know on here just how long these things take. The problem is or maybe the good news is, it doesn't affect everyone so if it's related to certain accounts it should be easier to resolve but I would be on the phone constantly. Mind you, I do have the time to do that....

[Martin-O2]

@jonsie @pgn sorry guys no new info on this one. It's been reported and worked on but I don't have any further detail. I've passed on the numbers of member affected so they are aware it's affecting more and more people. 

[pgn]

Oops, sorry for the repost.