Pre-ordered Oneplus 3T. Delivery today and it hasn't been dispatched.

[Anonymous]

I have preordered the Samsung Oneplus 3T on Saturday together with a 24 month contract. Launch day is today and so is their promised delivery date however I have not heard anything about it. Yesterday I contacted then through Web chat and was told that it will come today however when I called up this morning, i was told that the phone is waiting for dispatch and all the person said was that I won't get it today and that he can't give me a time scale. There's nothing showing up underneath my orders and services (phone order nor contract) so I don't know what's going on. What is going on?

[Bambino]

@Anonymous We are all customers here and have no knowledge or control over deliveries. You'll need to speak to customer service again for an answer.

[Anonymous]

I should have worded that better! Sorry.
I meant to ask if anyone has had any experience like this.

[gmarkj]

It is a well known quirk that o2 don't have a live stock system, plus they may well be waiting for stock from OnePlus.

[Anonymous]

I have had the exact same issue, contacted them yesterday to make sure I would get the phone today, was assured that would be the case.

After no tracking this morning I got told by live chat that they are very sorry but they'll escalate, phone won't come today.

I am extremely disapointed, as I was promised something repeatedly and O2 clearly doesn't give a damn.

Just know that you are not alone, I will post if I get any updates. Hoping for the best result getting it tomorrow, but at this point I'm not even sure of that.

[MI5]

No doubt another unprecedented demand which means o2 have more orders than phones, so it's a waiting game, as usual I'm afraid.

[Anonymous]

It's incredibly frustrating when you are consistently promised a particular date, the website says a particular date and then it's just "forgotten".

Website still says that you can order today for tomorrow's delivery, yet I can't even get my preorder confirmed.

I'm having some sort of nightmare with O2 between this and a repair, and it's left me slightly sour, even though I never had any issues before. It's as if they've decided to muck up everything at once.

[jonsie]

Unfortunately you aren't alone lately.

[Anonymous]

As you guys have more experience than me at this waiting situation, does o2 normally get stock faster than a regular consumer?  

Oneplus site is offering a 5 week wait for the phone... Is that what we're looking for at o2 as well normally? (I get you guys are just customers and won't know much more than me, but hoping to know from previous  experience...) 

[MI5]

About the same I would think.