I upgraded my phone online and specifically chose a phone that was in stock for next day delivery. 3 days later phone still not dispatched. Spoke to customer services this morning and assured me it would be dispatched today, as it had not been dispatched I contacted them again, they said the phone would be out of stock for 4 weeks!! My current phone is not working, I cannot wait 4 weeks for a replacement after ordering it on basis of it being delivered next day. Apparently it cannot be cancelled, this will take 24 - 48 hours. Been with o2 10 years and would honestly not order a phone from them again terrible service
