Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No service

Can you tell me why I have no service on my phone,

Request a new sim card

Hi, I would like to request a replacement sim card since I've lost it. I still have my phone I just removed the sim card and am not sure where I put it.

Order update

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Resolved! Netherlands Europe

Hi there, I am travelling to the Netherlands, can I use my O2 phone as normal? Thank you

Resolved! pay my bill

On the 07/10/22, I received a text that my bill was overdue by £35. On the same day, I paid £150 and received a text confirming that the payment has gone through. Yet today, my telephone is blocked and I cannot make any calls. Needless to say that I ...

change direct debit

I wish to change the account being used for my direct debit

Unlock my simcard

Hi thereI have received a new simcard and need it unlocked please as I reported my phone stolen yesterday

No 4G

Hello, I have no 4G coverage and am unable to make any calls currently

Resolved! Multisave

Hi, i have three numbers on my account but after only adding one number to my group in order to get Multisave it will not add the additional numbers. Is there something wrong?

Resolved! Log in

Hi, I've changed my password as I need to log in and see what my bolt ons are. It's asking me to verify phone no with a text code but I'm not able to as I'm in Turkey on WiFi, I don't want to turn on my mobile data as I dont know how much it will cos...

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