Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Credit file referrals

Hi, I placed an order back in June to which it was accepted online then 2 days later I received an email stating there had been an issue and to email Credit file referrals. I done as the email said and since June 16th I've had no reply, I called in a...

Resolved! Delivery

I ordered my phone yesterday and it saying standard delivery and today’s date but does that mean it’ll come today? I still haven’t reviewed dispatch email

Ded by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Confused

So I had just ordered a new contract along side my current.Paid the upfront cost of £20.00, it has been taken from the bank. I’ve gone back on the app and it had gone off the screen and back to the home.I’ve had no confirmation email, not even showin...

LGotts by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transfer of a number

Hi. I am new to O2 I gave my PAC number when I signed up. I received and installed the new SIM card. My old number has not been transferred. Is there anything else I have to do? (I can't find out anything about the status as I have tried using 202 bu...

JohnD52 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Scammers are at it again

Hello,You probably already know this but I thought I would inform that I received a scam text which I know for sure as somebody who is a IT Security Analyst the text is fake.It looks like the scammer last are at it again sending out messages telling ...

Hefeydd by Level 1: Joiner
  • 1 replies
  • 1 kudos

Resolved! Cut off

I was cut off as was late paying my bill. I have now paid it and I am still cut off. When will it be back to normal

Leigh16 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Device problem

My iPhone is less than two months old and screen keeps freezing, help

Shontell by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My bill

Why is my bill this month cost more for me and my wife and son it cost £73

Andy20 by Level 1: Joiner
  • 1 replies
  • 0 kudos