Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New SIM

I am a new customer. I ordered a SIM. It hasn't arrived. I do not have the app - as I am a new customer and I am currently using a foreign phone number. Is there anywhere I can contact customer service?

europe roaming

I am going to zone 2 and zone 3 Europen countries. If I buy data for the zone 3 country, can I use it in zone 2?Thanks

Transferring unused top.up to new pay monthly bill

My top up runs out on the 3rd, but I topped up yesterday £15. However I have ordered a pay monthly sim which arrives also on the 3rd. Can I transfer the £15 top up to come off my first bill?

Billing date

The pdf of the bill for the number *********** clearly states it runs to 4th August 2024.But on the website it says the monthly contract will renew on 28th of July, which is a change for this number.I have just concluded two contracts for other numbe...

Where is my delivery

I’m looking for my handset it should’ve been delivered today?

sim card is not working

hi theremy SIMcard just stopped working the other dayi need a replacement SIM sent to my home address the problem is that.... to get through security you need to send me a text which i cant receiveas my sim card is not working and my phone is now not...