Solved: Possible Billing Error

psl · ‎06-09-2024

I've just received a Pay Monthly SIM as part of a Virgin Media package and I've already received a bill for a period of 1 day and the bill amount is the monthly cost. Is this in error?

MI5 · ‎06-09-2024

@psl

No, it's correct.

First bill is a day or so to align you to your regular billing cycle, plus a month in advance.

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-09-2024

@psl

No, it's correct.

First bill is a day or so to align you to your regular billing cycle, plus a month in advance.

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

psl · ‎07-09-2024

@MI5 thanks for the clarification and reference to the billing info page 👍

MI5 · ‎07-09-2024

@psl

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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