This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Possible Billing Error

Go to solution
psl
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-09-2024 22:08

on ‎06-09-2024 22:08

I've just received a Pay Monthly SIM as part of a Virgin Media package and I've already received a bill for a period of 1 day and the bill amount is the monthly cost. Is this in error?

Message 1 of 4
579 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

‎06-09-2024 22:11 - edited ‎06-09-2024 22:12

‎06-09-2024 22:11 - edited ‎06-09-2024 22:12

@psl 

No, it's correct.

First bill is a day or so to align you to your regular billing cycle, plus a month in advance.

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
577 Views
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

‎06-09-2024 22:11 - edited ‎06-09-2024 22:12

‎06-09-2024 22:11 - edited ‎06-09-2024 22:12

@psl 

No, it's correct.

First bill is a day or so to align you to your regular billing cycle, plus a month in advance.

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
578 Views

Go to solution
psl
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎07-09-2024 00:31

on ‎07-09-2024 00:31

@MI5 thanks for the clarification and reference to the billing info page 👍

Message 3 of 4
558 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 152935 Posts
  • 652 Topics
  • 29192 Solutions
Registered:

on ‎07-09-2024 10:17

on ‎07-09-2024 10:17

@psl 

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
518 Views
0 Kudos
Top Kudoed Authors
View All
Top