Porting to O2

[garetc]

Hi all,

Long time lurker, probably first time poster.

I've had an O2 contract for some time but only recently decided to port my 'main' number to O2. 

Today is my port day and my old SIM/Netork has lost service as has my O2 SIM.

Is this normal to lose service on the new/ported to SIM card?

Thanks in advance.

G

[MI5 · Accepted solution]

@garetc 

Yes, perfectly normal.

You need to reboot your phone every 30 mins until you get a signal on the O2 sim which indicates a completed process.

[garetc]

Thanks @MI5 

The process wasn't really clearly sign-posted, I did it over the phone and the person didn't mention anything, I didn't even get a confirmation email or SMS.

The only reason that I knew it was going ahead is because porting team sent me a message to say the port would be delayed by a day (to today).

[MI5]

You're welcome and hope all goes well.

[garetc]

Still no service - I've called a few times and they keep telling me it should be activated and I should reset network settings and/or reboot my phone.

The only other solution they can offer me is that they can send me a new SIM in around 3 days or I can go to a store to get a new one

I was initally told that it should complete before 17:00 then again at 18:00 and again 'soon'

It's quite annoying when you consider I was told it'd port between 12:00 and 17:00 - yesterday!

[MI5]

It can take upto 24 hours to fully complete but if there's no service by the morning, call them again.

[garetc]

Woke up this morning and still had no service and my tariff was also due to change overnight which it did not.

Called up and spoke to someone who said the tariff change would take place at my next billing date but they could change it immediately if I accepted some pro-rata charges. Obviously agreed and the change was made, the advisor 'refreshed' the account and the SIM started to work straight away.

Not sure what the issue was but I'm glad to have service again! 

Thqanks for all the advice @MI5 

[MI5]

Glad you are sorted mate