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Ported - now numbers blocked

northernlass1
Level 1: Joiner
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Hiya, I ported over from EE last week, however, none of my contacts with EE can now text or call me, comes up as failed at their end.  I can call them, but rejected at o2 end.  Any ideas?

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MI5
Level 94: Supreme
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Call customer service http://www.o2.co.uk/contactus and ask them to fix it for you.
If you have a split port they will need to request the porting files again from EE.
I’m assuming you have rebooted your phone since the port went through?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144335 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
Call customer service http://www.o2.co.uk/contactus and ask them to fix it for you.
If you have a split port they will need to request the porting files again from EE.
I’m assuming you have rebooted your phone since the port went through?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @northernlass1, and welcome to the Community smiling Let us know if you make any progress with this, and if you get some more info from Customer Service!

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