Solved: Ported - now numbers blocked

northernlass1 · ‎04-06-2018

Hiya, I ported over from EE last week, however, none of my contacts with EE can now text or call me, comes up as failed at their end. I can call them, but rejected at o2 end. Any ideas?

MI5 · ‎04-06-2018

Call customer service http://www.o2.co.uk/contactus and ask them to fix it for you.
If you have a split port they will need to request the porting files again from EE.
I’m assuming you have rebooted your phone since the port went through?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-06-2018

Call customer service http://www.o2.co.uk/contactus and ask them to fix it for you.
If you have a split port they will need to request the porting files again from EE.
I’m assuming you have rebooted your phone since the port went through?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎05-06-2018

Hi @northernlass1, and welcome to the Community Let us know if you make any progress with this, and if you get some more info from Customer Service!

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