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Anonymous
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Ported moble number from other network provider...now cannot access account saying no products

I recently joined O2 on pay as you go and kept my original mobile number.

 

Now when I go to My O2 on either a PC or my phone, it says i have no products so I cannot view any account information.

 

Has anyone else encountered this?

 

thanks,

 

Ian

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Posts: 103,861
Topics: 552
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Registered: ‎04-04-2012

Re: Ported moble number from other network provider...now cannot access account saying no products

Give CS a call as you might need to get your account reset http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Ported moble number from other network provider...now cannot access account saying no products

I maybe that you have different sign in details depending on how o2 set it up. Give them a call.