Port number validation exception

[LT176]

Hello!

I am trying to port my number from 3 but I keep receiving a validation error from BluePrism (below) I am wondering if this is because when entering the security details on the form it asks for the following

Enter the characters from your password.

Don't forget - this is the password you use to contact customer services, not the one you use to sign into our website.

However I do not have a customer services password?

Cany anyone help please?

Many thanks!

*** THIS IS AN AUTOMATED MESSAGE ***

The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

[jonsie]

Your best option is to call them @LT176 

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[LT176]

Many thanks!

Spoke to a lovely lady who was able to sort this over the phone this morning - rang at 8am and got straight through

[Cleoriff]

Great news @LT176