Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling an upgrade

Hi, Yesterday I upgraded using O2 Refresh, ending my existing contract 3 months early. I did this on a bit of a whim as I kept recieving notifications from O2, and my current handset is barely usable. I am moving to Australia at the end of the year; ...

Resolved! Keep my number not working

Hi, i am hoping someone can help me as i am getting very frustrated. i just upgraded from pay andgo to pay monthly. i asked to keep the number but the request keeps failing, so i have now a new number, which i was assured it wouldn't happen. the keep...

customer services

Hi does anyone know if the 02 customer service is open tomorrow? ( Easter Sunday ) i need to cancel an order and its due to come tuesday so the sooner the better.

Missed payment will this affect my O2 refresh

Hi guys.Due to the pandemic currently happening and me being off work on furlough I stupidly missed a payment on my O2 account and have been old I'm being disconnected in the next few days if payment isn't made.I have since made the payment this morn...

Resolved! unlimited minutes

hello can someone help i have unlimited minutes ,what i want to no is how long can i talk for before i have to hang up is it like bt they let u talk for 1 hour then u have to hang up and redial.

Resolved! Disney plus

I’ve recently upgraded my phone and have not chosen the extra yet as none really took my fancy. Can I add the Disney extra for the £2 off a month if I have already created and account?

I can't port my number through any of the methods suggested during COVID-19

HelloI joined O2 last week 06-April as a 12 month contract sim only deal. Since then I cannot port over my existing phone number to the new sim card and can't talk to customer services due to the COVID-19 call center issues. I have tried texting SWAP...

Return

I would like to return a Samsung tab A I got on refresh and either swap or just return but I can’t phone them as I am deaf do I have to contact them or can I just return it. I usually use email or gurus now I don’t know what to do

Contract termination

I am on 02 fresh and i want to end my contract and pay it all of know, I pay 21 pound plus 4 pound for a plan, does anyone know how it would work or how much it would cost, I've had it for a month played my first bill, but I'd like to keep the phone ...

Can't get through to insurance

Unfortunately I am unable to do an insurance claim and can't get through to anyone to get this fixed as it's kinda urgent.

O2

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