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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 255496 Views
  • 2 replies
  • 2 kudos

Phone bills

Hi, I am deaf so I supposed to pay £20 a monthly so why charged me extra £0.54p? I'm agree with £20 a month only. By any chance can you change back to £20.00 please? Not £20.54 ...

Cjf by • Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Family Plan

How do i set up a family plan as another member in the same household would like a phone contract but i don't know how to set it up any answers or ideas?

Drew1 by • Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Scam Txt from O2

Please be aware of a txt message from 07881742345 advising that O2 were unable to process your latest bill and wanting you to click on a link to update your payment

Penfold99 by • Level 1: Joiner
  • 551 Views
  • 2 replies
  • 0 kudos

iPhone WiFi Calling Won’t Enable

My wife’s iPhone 7 will not enable on WiFi calling. I’ve been through the same loop with O2 at least 6 times and have visited their local store, all to no avail. It’s really frustrating as we have no O2 mobile signal at home and my wife is not gettin...

Activate replacement sim

I need to activate my sim I can’t message as I lost my old sim and the online service is down

Pissedoff by • Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

Cant contact anyone about a late payment

Due to the current covid situation I wont be able to pay this month's bill. I have read all the details that say I can defer a payment but I cannot find any to contact o2 regarding this. I need my phone to contact family who are vulnerable to help ou...

Resolved! How to get my phone reconnected?

My phone was disconnected because I hadn't paid my bill, I know this is wrong of me but after being out of work I had to prioitise food and rent first. I chatted to an online advisor as I want to pay my bill tonight (just after midnight) when my mone...

Anonymous by • Not applicable
  • 49472 Views
  • 9 replies
  • 0 kudos

Resolved! Order

Hi, I placed a order on Thursday the 9th for delivery today. I have not received the item and not heard from any couriers. Can some please help.

Ben3 by • Level 1: Joiner
  • 707 Views
  • 3 replies
  • 0 kudos

Phone unlocking

I have given my imei number to O2.double checked it,to make sure it's right.this morning received an email to say that my device is not being used on this network even though I'm still using it...please help

Hamsh22 by • Level 1: Joiner
  • 674 Views
  • 4 replies
  • 0 kudos

No signal for 24 hours and local mast apparently down, but someone else in my house has full signal?

I've been completely without signal or 4G for the last 24 hours, and apparently a phone mast in my area is not working - but someone in my house on O2 has full signal and 4G, no issues at all. How is this possible? Should I be worried about my phone?...

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