on 16-09-2018 01:33
I havent had the pleasure of my phone usage since 080818 and have had to delete my DD for pay monthly tariff.. I tried to get a clone sim but that didnt work out either... Why should I pay for a service that I havent used t all since then as I have had to use a really old Sony Simian P910!! and a different pAYG number? Eventually I will have my phone returned...
Solved! Go to Solution.
on 18-01-2019 14:39
on 18-01-2019 14:39
Trying to get one at the moment but it could be months before it’s returned at this point.
Ill keep you posted on what happens
on 21-01-2019 11:16
on 21-01-2019 11:16
Hey @Ashmatash I'll check with the team to confirm what the current process for dealing with these situations is. I'll grab a couple of details from you first via private message.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 22-01-2019 00:11
on 22-01-2019 00:11
It would be good to know how to advise people in this situation without going into specifics about this individual case. When you say that procedures are in place, is this something that can be shared or is it something that is confidential?
on 22-01-2019 00:14
on 22-01-2019 00:14
@jonsie wrote:It would be good to know how to advise people in this situation without going into specifics about this individual case. When you say that procedures are in place, is this something that can be shared or is it something that is confidential?
I agree @jonsie
It would be good to know the process. At the moment we are only giving basic advice.
Veritas Numquam Perit
on 22-01-2019 09:31
on 22-01-2019 09:31
Hi @jonsie, @Cleoriff when I originally asked about this one I was not given any further detail other then customer services have a process for such situations but I'll find out what I can share publicly and let you guys know for any future incidents of this nature.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 22-01-2019 09:34
on 22-01-2019 09:34
Thanks @Martin-O2 It would be most helpful...
Veritas Numquam Perit
on 22-01-2019 09:41
on 22-01-2019 09:41
on 28-01-2019 09:52
on 28-01-2019 09:52
Hey @Cleoriff, @jonsie I've received a bit more detail around how this process works which you can share for any future threads about similar issues.
Customer services have a defined process for Police Retained Handsets which will make sure that customers are able to continue to use their account. A new sim or number could be provided however credit for line rental will not be provided.
The options might vary so affected customers should always contact customer services to find out what their options are.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 28-01-2019 10:00
on 28-01-2019 10:00
Thanks for that info @Martin-O2
Veritas Numquam Perit
on 28-01-2019 14:31
on 28-01-2019 14:31
No problem at all @Cleoriff!
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?