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Please take my money! O2 site rejects my cards!

Anonymous
Not applicable

Over the past three days I've been trying to buy the Oneplus 3T on pay as you go through the O2 website. Everytime I get to the point where I put in my card details and click to proceed it says "sorry your card payment did not go through". I've tried three cards on three browsers (all on PC) and on my phone throught it's browser. I've called my various bank/card providers and they have said that they can see the transaction go through the system, they accept it and pass it back to O2 only for O2 to reject it. I've tried calling O2 to make the payment over the phone and they are using the same system so it rejects the payment again. I've spent ages on the live chat which is no help at all. I've even had my wife try from her work. I've tried mastercard, visa, credit and debit cards. All no good. Unfortunately if I go into my local shop they won't let me buy it without a £15 top up (that I don't want or need).

 

Any ides anyone?

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MI5
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99.9% of the time you'll never have any problems so I wouldn't worry about it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 24
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Anonymous
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It says in stock for immediate despatch. ETA Thursday 2nd (fingers crossed).
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Cleoriff
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@Anonymous wrote:
It says in stock for immediate despatch. ETA Thursday 2nd (fingers crossed).

Great job @Anonymous Come back and let us know what you think etc...

Veritas Numquam Perit

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Message 13 of 24
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MI5
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@Anonymous wrote:
It says in stock for immediate despatch. ETA Thursday 2nd (fingers crossed).

Why take a week to deliver if it's in stock and dispatched immediately? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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MI5
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Yeah at the supplier wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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At least they have been given a date. Vastly superior to O2 (if the device is delivered by that date of course)..:smileywink:

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Message 17 of 24
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MI5
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You'd think they'd have an EU warehouse though?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie
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MI5
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Nah, that's just an Amazon pipedream !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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