Physical Sim Card

[ndrewy3]

Dear O2,

I'm currently an esim user and I would like to switch to physical sim. Kindly advise how do I proceed with this sim migration, especially with this lockdown and travel restriction. Many thanks

Regards,

YEO

[Cleoriff]

@ndrewy3 

Are you in the UK? If so you can get a sim by calling O2 or depending what tier you are in, going instore.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

[ndrewy3]

Thanks for the swift respond. I'm currently in London, UK with Tier 4 lockdown. Is there a option to get the physical sim delivered to the home address? How's the procedure to unsubscribed esim and switching to physical sim? I hope it is going to be straight forward such as popping in the physical sim and I'm good to go. Kindly enlighten. Many thanks

[MI5]

@ndrewy3 

You need to do a sm swap once you have your new sim card Guide: Sim Swap: a mini guide 2017 update 

[Cleoriff]

@ndrewy3 

Yes it will be delivered to your home address in the UK. As said once received, you need to do a sim swap. Follow the guide above.

[ndrewy3]

Thanks mate! Appreciate your kind assistance. I'll contact o2 first thing tomorrow. Cheers

[Cleoriff]

You're welcome @ndrewy3  and best of luck.

[MI5]

@ndrewy3 

When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.