Physical Sim Card
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on 02-01-2021 21:24
Dear O2,
I'm currently an esim user and I would like to switch to physical sim. Kindly advise how do I proceed with this sim migration, especially with this lockdown and travel restriction. Many thanks
Regards,
YEO
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on 02-01-2021 21:51
Are you in the UK? If so you can get a sim by calling O2 or depending what tier you are in, going instore.
All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
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on 02-01-2021 22:01
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on 02-01-2021 22:01
Thanks for the swift respond. I'm currently in London, UK with Tier 4 lockdown. Is there a option to get the physical sim delivered to the home address? How's the procedure to unsubscribed esim and switching to physical sim? I hope it is going to be straight forward such as popping in the physical sim and I'm good to go. Kindly enlighten. Many thanks
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on 02-01-2021 22:05
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on 02-01-2021 22:05
You need to do a sm swap once you have your new sim card Guide: Sim Swap: a mini guide 2017 update
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on 02-01-2021 22:18
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on 02-01-2021 22:18
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on 02-01-2021 23:05
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on 02-01-2021 23:05
Thanks mate! Appreciate your kind assistance. I'll contact o2 first thing tomorrow. Cheers
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on 02-01-2021 23:25
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on 02-01-2021 23:25
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on 02-01-2021 23:29
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on 02-01-2021 23:29
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.