Phone was not delivered

[jamesedward]

I placed an order on the 19th of January 2020 for an Iphone 11 Pro Max.

Order number: [Removed]

The phone was despatched to me on the 20th of January and it was due to be delivered on the 21st.

Up till this date,i don't have the phone and it hasnt arrived.

O2, please look into this for me.

James Edward

[MI5 · Accepted solution]

@jamesedward 

You'll need to call customer service please Guide: How to find help & contact O2 

[Cleoriff]

Hi @jamesedward 

You need to contact customer services Guide: How to find help & contact O2 

[jonsie]

If the phone has been dispatched you can track your order here

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order#how to tr

[Bambino]

@jamesedward  Do you have a tracking number? Why have you waited a week to post here? Have you contacted customer service?

[TallTrees]

Hello @jamesedward
Welcome to the o2 community forum
Sorry to hear that you have not received your phone yet.
As suggested call customer services (not chat) best time to call is early morning 08.00am
Hope all turns out good quickly for you
Enjoy your new phone
Lots of best wishes TallTrees