Phone not working abroad

GavGregg · ‎06-06-2020

Hi, my phone is not working abroad, I have roaming on and correct tarrif set up with 02 for abroad etc. Tried a turn off phone, cleaned simm, any ideas

MI5 · ‎06-06-2020

@GavGregg

Try manually selecting a different network and if using an iPhone, change data apn to "mobile.o2.co.uk"

If nothing works, contact customer service to have roaming bars removed Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎08-06-2020

@GavGregg did the above advice get roaming working or are you still having difficulties?

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GavGregg · ‎14-06-2020

Spoken to someone at 02 help center on the phone and they are sending me a new sim to try then following up to see if that works. Nothing else worked so far. Thanks

Cleoriff · ‎14-06-2020

@GavGregg

Are you still abroad? Just wondering where O2 are sending the sim to?

Veritas Numquam Perit

GavGregg · ‎14-06-2020

No home, but drive over border regularly and was not working

MI5 · ‎14-06-2020

Unlikely to be a SIM issue.
More likely a bar on the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎14-06-2020

Ah I see, only wondering because of the lockdown etc. Best of both worlds really @GavGregg

Veritas Numquam Perit

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