Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change direct debit

I need to change my direct debit day but I don’t know how as no one is answering the phone

Resolved! Phone calls and texts been cut off

My phone has been cut off saying I need to pay me bill but I have payed and it’s saying my balance is zero. I can’t get through to speak to anyone to solve this problem

Contract ending and want to change to a new contract

My sim only 12 month contract is ending next month and I have found a cheaper one on O2 that I would like to change to. I would like to keep my number and move that across to the new contract. How do I go about ending my current contract after I get ...

Resolved! Possible to refund bill. Community thoughts.

Hey all In February just before covid broke out, I smashed the screen on my new Note 10+ at the gym. Since then I've been paying the bill for my contract on time each month but haven't used a single byte, text, or minute because the handset is essent...

Resolved! I need a new Sim

Basically everyday I wrote the email to send u guys and I haven’t received any answer from u guys and thing is I lost my phn two months ago and they send me the bills 86 pound today and I haven’t use the sim main problem is I told u guys to order the...

Payment not registering

So I paid my Phone bill last Friday and even though both payments went through on my bank transactions on myO2 it say my airtime bill hasn’t been paid, how can I fix this as I can’t contact anyone from O2

Resolved! Itune charges

Daughter last month and this month high itune charges on bill. She doesn't use itunes as has spotify. Can anyone explain why this would happen could they be fraudulent? Thanks in advance

Resolved! Account login problems

I tried logging in to my O2 account today but password was wrong. Tried forgotten password, but I need access to my O2 phone which I don't currently (phone is broken & need to get new handset) or to my email account which again I don't as it was my c...

Resolved! Cancelling contract early

Hello, I've found a deal using uswitch for a new iPhone SE which I'd like to take advantage of now, so I will need to cancel my current contract. I understand I will have to pay a fee for cancelling early, but how do I actually cancel? Do I need to c...

Resolved! Set up voicemail

How do I set up voicemail a d a greeting

O2

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