Upgrade scam

[sheffnick]

Twice in less than two months, I have received telephone calls from 0344 8090202 purporting to be from O2 in relation to a new phone which has been charged to my account.  On both occasions, I have rung via 202 to check the validity and realised this is a potential fraud.  Why isn't O2 doing something about someone else using the O2 customer service number to dial out and commit fraud?  I have resorted to blocking this number (I understand from customer services that O2 does not ring out on it anyway).  

[MI5 · Accepted solution]

@sheffnick 

Scammers can spoof any number they want and they are almost impossible to trace or stop.

You should still pass all details onto O2 to invetigate though.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[sheffnick]

Thanks @MI5. I’ve reported it twice now. I hope other O2 users don’t face the same issue.

[MI5]

Hopefully not @sheffnick