Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown Premium text additional charges

Ive been charged 1.25 per week for the last 2 months and only just noticed. Ive not signed up for this. Ive cancelled. How can i get a refund ?

How can I close one of my SIM cards from the app

I was wondering if there’s a way to close one of my SIM card from the app directly?

Phone Number Incorrect and Apple Watch Plan - Zero Support.

So I left 02 around May time, and had issues with 02 not transferring my number over but these were eventually resolved. Recently I have have come back to 02 because of their eSIM capabilities. I used a PAC number to bring my iPhone across and upgrad...

Samsung S20

Hi, I have the new Samsung S20 5G and have nothing but trouble since I got it. When my contacts call me it comes up with unknown number. I have tried everything from settings, turning it on and off, I've been back and fourth on the phone from 02 12 t...

how to change from a direct debit account to PAYG phone

i have 2 phones on a monthly contract paying by direct debit how do i cancel my contract and go to PAYG using vouchers to top up

Rolling data

I want to know if I use up all my data this month. Will my data that I didn't use last month roll over to this month? The only reason I am asking is that my wifi is down and I have no tv so I want to hotspot my TV but I know it will use alot of data ...

4g and calls not working!!

I pay £65 a month and my phone has stopped functioning. I can’t get through to anyone and I’m all honestly I want a refund for this months payment. I’ve tried turning my phone off etc still doesn’t work.

Phone has been hacked

My phone has been hacked its sending msg and sms and im being charged for it

Resolved! Move SIM to another phone.

Just moved from Talk Talk to 02 on current phone and retained number. Now want to move SIM to a different phone that was EE SIM only. Tried that and getting "no network" in Settings. Is there a process for moving the SIM? Is this a swap?

Payments

Why are my payments that were made on the 22/05/2020, still not showing on my online account or the app?

O2

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