Solved: Re: Phone device

Rebeccahynds · ‎28-08-2020

Hi I had about £150 left to pay off on my phone and I paid £115 last night and I was taken from my monzo account but now I’m minus -115 on my o2 app ?? Please help me

MI5 · ‎28-08-2020

@Rebeccahynds

We can't access accounts on here to check.

You need to call O2 at 8.00am.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-08-2020

@Rebeccahynds

We can't access accounts on here to check.

You need to call O2 at 8.00am.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎02-09-2020

Hey @Rebeccahynds just checking if this has been sorted out by now or if you are still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Phone device

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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