Phone cut off

[Anonymous]

I’ve been an o2 contract customer for six years. I run a small business and use my phone extensively, resulting in bills of around £100 per month.

A couple of weeks ago, got a text message out of the blue from o2 informing me that I had been disconnected. Not only had outgoing calls, texts and data been barred, but I was also unable to receive incoming calls. In other words, the SIM had been completely disconnected. 

My account was up to date as I’d paid the last bill a week previously. The text basically told me that I’d been disconnected because I’d spent £35 over my monthly contract amount. However, this wasn’t an unusual pattern of usage for me as I use a lot of 0845 numbers in the course of my business.

This caused me great inconvenience. I was working on a site with no access to a landline and was obviously unable to contact o2 from my mobile.

When I did eventually manage to contact o2 I was told that this was a result of a new credit control policy implemented by o2’s management. Although I was immediately reconnected, I had at this stage been left without any means of communication for several hours.

Any feedback on this would be greatly appreciated, because I am now having great doubts about the integrity of this company.

Gary.

[Liquid · Accepted solution]

Sorry mate:(

I can honestly say everything is pointing to a screw up on o2s behalf:(

They'd never admit 😞

Only thing I could suggest is asking them why they'd cut you off this time and not the others. If they can't give a reason ask for some compensation. It's not right to naff up and not allow yourself to be held accountable.

Hate these days it's always someone else's fault haha.