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How do I cancel a order

Dissatisfied30
Level 1: Joiner
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Hi 

How do I cancel a order..? Not received my new phone but want to cancel.. 

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Bambino
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@Dissatisfied30 If your order has already shipped ( which going by what I've been seeing on other posts is unlikely) you should refuse to accept the delivery when it arrives.

I DO NOT WORK FOR O2



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Enlli
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Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Bambino
Level 86: Prestigious
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@Dissatisfied30 If your order has already shipped ( which going by what I've been seeing on other posts is unlikely) you should refuse to accept the delivery when it arrives.

I DO NOT WORK FOR O2



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Dissatisfied30
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Hi.. 

I have called the sales team a few times.. But they don't seem to be very helpful.. And I hold on to the call for at least 10 mins and the line seems to be cut off.. I ring back.. And they just say it's left the warehouse and all I do is refuse the phone when it is delivered.. But they can't say when.. Which is annoying.. 

I want to now cancel.. But don't want to be charged on my bill.. If I send back with courier.. I was charged a deposit.. And want that Back  if I cancel... Hoping I can cancel as waiting nearly 3 weeks now for new phone.. 

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pgn
Level 77: Grand Master
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Check your texts or e-mail spam folder for an appointment from a courier for delivery, @Dissatisfied30:

For some orders you will be sent a PIN from the courier, either by text or via their app. The driver will ask for the PIN on arrival so he can hand you your parcel.

https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery#section2

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