Re: Phone cut off

Bill5 · ‎28-03-2020

Help.. I have a payment plan and paid the amount as discussed but they have still put blocks on my phone and I can’t get hold of anyone to help.

pgn · ‎28-03-2020

Other contact methods here, if any help, @Bill5:

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

O2 are short-staffed due to current situation/circumstances, but 8am used to be a good time to call them.

Good luck, and

Links to O2 Social Media Team here

MI5 · ‎28-03-2020

@Bill5

The payment plan is just to help you pay.

The system will still disconnect any accounts until all money is fully paid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎28-03-2020

The phone will remain restricted until full payment has been received. The payment plan stops your credit file being affected.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-03-2020

@Bill5

It should have been explained to you properly.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Phone cut off

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