on 28-03-2020 18:45
28-03-2020 18:48 - edited 28-03-2020 18:52
28-03-2020 18:48 - edited 28-03-2020 18:52
Other contact methods here, if any help, @Bill5:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
O2 are short-staffed due to current situation/circumstances, but 8am used to be a good time to call them.
Good luck, and
on 28-03-2020 18:51
on 28-03-2020 18:51
The payment plan is just to help you pay.
The system will still disconnect any accounts until all money is fully paid.
on 28-03-2020 18:55
on 28-03-2020 18:55
The phone will remain restricted until full payment has been received. The payment plan stops your credit file being affected.
on 28-03-2020 19:03
on 28-03-2020 19:03
It should have been explained to you properly.......