cancel
Showing results for 
Search instead for 
Did you mean: 

Phone Stolen

mikelow92
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, 

 

I am outside of the UK just now and my phone was stolen. I have an old phone that I would like to transfer my plan on to but have no SIM card - is it possible to transfer to an eSIM to have my plan transferred to my old phone?

 

Thanks for your help 

Message 1 of 3
113 Views
2 REPLIES 2

Oxonian
Level 36: Perceptive
  • 10478 Posts
  • 259 Topics
  • 32 Solutions
Registered:

Welcome to this O2 customer to customer community @mikelow92. You will need to contact O2 as we cannot access accounts or provide other direct help. 

 

This should help you :-

 

Guide: Lost or Stolen O2 Device? - How to Report it 

Message 2 of 3
107 Views

MI5
Level 94: Supreme
  • 150814 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

@mikelow92 

It's unlikely that an esim will be any use to you as you won't be able to log in to your MyO2 to install it unless you have another UK mobile number that you can give O2 to receive the log in code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
103 Views