27-10-2024 20:42
Hello,
I am outside of the UK just now and my phone was stolen. I have an old phone that I would like to transfer my plan on to but have no SIM card - is it possible to transfer to an eSIM to have my plan transferred to my old phone?
Thanks for your help
27-10-2024 20:52 - edited 27-10-2024 20:54
27-10-2024 20:52 - edited 27-10-2024 20:54
Welcome to this O2 customer to customer community @mikelow92. You will need to contact O2 as we cannot access accounts or provide other direct help.
This should help you :-
27-10-2024 20:58
It's unlikely that an esim will be any use to you as you won't be able to log in to your MyO2 to install it unless you have another UK mobile number that you can give O2 to receive the log in code.