Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade Eligibility Inquiry for iPhone 16 Pro Max

I preordered the iPhone 13 Pro Max from O2 on its launch date in 2021, and I have made every payment on time since then. However, my credit score has dropped significantly recently. I would like to know if I will still be eligible for an upgrade to t...

Returned handset

Hi there. I recently upgraded and ordered an iphone 14 and a new tariff. When my phone was due to be delivered to my sisters address, i forgot to give her the pin number to give to the driver. How can i rearrange my delivery?

Can't recive text

My calls issue is done.But I can't able to send text message now.What I need to do now.

Resolved! PAC or migrate

Can I transfer my existing phone number from 02 pay monthly to a new o2 pay monthly?

How can I cancel a Pixel 9 Pro XL switch up order that is still in the processing stage?

I ordered a Pixel 9 Pro XL last Tuesday as part of my switch-up plan, and it was meant to arrive last Wednesday, but I have yet to receive it. I've phoned customer support several times, and they've given me excuses like warehouse issue, escalated to...

Cant pay because line shut off

I cant log into my 02 account because i dont get the verification

Upgrade

Hi,I spoke to an agent and changed my address and then did an upgrade, but the agent sent the phone to my old address. The phone was declined at my old address and the courier sent it back to you. I have since spoken to two agents but not heard any u...

Hello I need to talk to someone about my pay monthly

I'm currently abroad ( EU) and my phone is saying no network. Emergency calls only . Can you please help

Resolved! Disable 2FA or change phone SMS is sent to.

The sim is in my car and used traffic data etc.My car takes the old big sim and my phone a small sim, but I managed to register for myo2 and was able to log into myo2 account on my pc.MyO2 has just sent a verification code and I can no longer log int...

Spend Cap

I am in Tanzania with mobile data switched off , using local free wifi. How can O2 say I have use 50% of my spend limit ?

O2

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