Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Upgrade iPad pro

Hi last Thursday I upgraded to iPad Pro 11 2021 5G 512GB on my pay monthly contract and selected click and collect as it said I could collect In mins at my local o2 store at Stratford Westfield. I received a confirmation email that order has been rec...

Emzzy1983 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Even though my phone is a 5g one I don't get 5g where I am and for the last few days I haven't been able to get a signal and the 4g has had a x on it any help would be much appreciated thanks

Pipstop78 by Level 3: Thinker
  • 1 replies
  • 0 kudos

Resolved! No phone received- and account shows nothing?

I recently ordered a new iphone, and pay monthly account from O2. On the 20th August I received an email which said: "Thanks for your order - it's now full steam ahead at our end." since then, I've heard nothing. Logging in to "My O2" is a real strug...

Resolved! Delivery

How do I speak to someone to find out where my SIM is after 2 weeks waiting.

RobS11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

I know that my payment was due on the 2nd of the month but I have made you guys aware in the past that I get paid on the 9th of each month getting fed up with keep having to contact when I receive a message saying all my calls are being diverted to y...

Samuel1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I get my phone number from a new SIM?

how to get my phone number from a new sim please Note: If you need more help finding out what your mobile number is, you can have a look at our dedicated How-to Guide, and sign up to ask our members for further advice.

Anonymous by Not applicable
  • 33 replies
  • 4 kudos

Resolved! Upgrade

Hi Its saying I can upgrade my phone how do I go about doing it