Phone Not Allowed

[Hound]

Upgraded my phone put old sim in on network settings it says “phone not allowed” put in new sim after sim swap and it still says “phone not allowed” any idea how to sort this problem out

[Cleoriff]

@Hound 

Keep rebooting your phone. Currently sim swaps are talking ages

If you need to contact O2 then follow the advice here. Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

[Hound]

Thanks I’ll keep trying hopefully that will work