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Personal hotspot

AaronF
Level 1: Joiner
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Anyone know why i cant use my personal hotspot since i joined o2? it worked on EE
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MI5
Level 94: Supreme
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@AaronF 

Most likely cause is that you don't have the idata bolt on on your account.

Call customer service and ask them to add idata for iPhone then wait 24 hours to check again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Bambino
Level 73: Relic 
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@AaronF If this is for an iPhone, please see this link: https://support.apple.com/en-gb/HT204023

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 122155 Posts
  • 609 Topics
  • 18946 Solutions
Registered:

@AaronF 

Most likely cause is that you don't have the idata bolt on on your account.

Call customer service and ask them to add idata for iPhone then wait 24 hours to check again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
Community Manager
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Hey @AaronF have you made any progress on getting your hotspot working or do you still need some help? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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