Payments from abroad

[Anonymous]

Hello all

I've recently relocated abroad and have been paying my bill from there (as I only had a few months left of the contract) without any problems. However, since last month I´ve not been able to use my cards, probably because they are not registered to my old UK address (even though that used to work fine). Sadly, I closed my UK Barclays account and now I have no way of paying the overdue bill, because O2 say they can't accept an international payment. Can that really be the case? Such a large company should be able to so with ease, as surely a number of their customers are located abroad.

Does any one know of a solution to this dilemma?

[MI5 · Accepted solution]

You can do a direct bank transfer.
O2's banking details are on this link
http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

[jonsie]

Yes unfortunately O2 won't accept payments from a non-UK card or account. Mind you, even customers in this country have been unable to make payments for the last month or so.

[Bambino]

@Anonymous I think @MI5's advice would be the way to go. Another alternative would be to give your account details to a friend in the UK and have them pay it for you, but doing it yourself would probably be best.

[Cleoriff]

It honestly doesn't bode well for the OP as UK customers are having major problems making payments.  Probably best to get someone in the UK to make a payment in a bank using these details for O2's account...

• Bank: HSBC
• Sort code: 40-02-50
• Account number: 11245163  (They would need the OPs account and mobile number to do this)

[Anonymous]

Hi. Just seen this post. I have been trying to make payments but none of the credit/debit cards are being accepted. Direct debits aren't an option at the moment. Have tried phoning but that doesn't work. Can i use the above O2 bank numbers to pay my bills? Any idea when this issue is going to be resolved? Thanks

[MI5]

The bank numbers provided are current.
Just make sure you reference your o2 account number for traceability purposes.

[Anonymous]

Thank you very much.