Solved: Payment amount problems

Chandradatta · ‎30-05-2021

Hi I am Chandra ,
I am having problems with O2 because I should be paying £ 11.29 normally but O2 started to take £57.12 for no reason but when I called them they said it’s because I called or replied to a premium number the but I haven’t done anything. So, for this month of may I don’t want to pay £ 57.12 , I just want to pay £ 11.29 and also I wanted to know how much do i have to pay when I cancel my account. I want refund as well if you can.
Thank you

MI5 · ‎30-05-2021

@Chandradatta

This is a community forum and we are customers like yourself.
Only O2 can help you.
Call 202 or other numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-05-2021

@Chandradatta

This is a community forum and we are customers like yourself.
Only O2 can help you.
Call 202 or other numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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