Paying bills

[Anonymous]

I have just bought an i-phone but can't make out how I will be paying.  I don't recall the shop taking any bank details and I would rather pay by DDM rather than try to remember to pay each month.  Any ideas?

[Anonymous]

hi I'm deaf ok so I want to pay bills £260 to pay off now

[MI5]

You can make payments in your My O2 http://www.o2.co.uk/myo2

[Anonymous]

Can I just get help in paying online? Doesn't allow it on the app, can't seem to do it on the web and I can't call because they have restricted my phone... Because I haven't paid. This is breaking me.

[Anonymous]

When I go on there it doesn't give me the option of paying, just tells me to call them. Which I can't do because they have restricted my service 😣

[MI5]

You need to borrow a phone or use a landline.
Numbers on this link http://www.o2.co.uk/contactus
A direct debit will help you in future.

[Cleoriff]

Have a look at these various ways to pay (although setting up a direct debit is the best way)

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[Anonymous]

Hi @ Kayleigh8, I'm Meri, the community coordinator. let us know how you are getting on and if you could sort the payment issue? @Cleoriff's guide explains very well all the options you have

[jonsie]

The only option is to call them either landline or borrowing a friends phone. They only allow you to call because they need to speak to you about the account. It's likely there may be a reconnection fee too. Please set up a direct debit so you don't have the problem again.