Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contract

looking for a good deal on a contract!

Resolved! Changing my tariff

Hi, Just wondering if anyone else has had the same problem as me. I called O2 customer services on the 7th May 2013 at 14:30 asking about downgrading my tariff as I do not use all the allowance. I spoke to a nice lady who told to call back after the ...

Complaints Review Service

Hi, I am in the process of making a complaint and submitted it 11 working days ago. I receifved an email back at time of submission stating currently I would receive a reply wihin 7 working days. This hasnt happened. I have since spoken to the webcha...

Resolved! Changing my old number to my new SIM card

If I want to change my old number to a new SIM card on a new contract is this what a SIM swap is? I called 202 to request it be done but the lady said I should text 20220 with the word SWAP in the text (why couldn't she do it herself?). Anyway I did ...

Resolved! Getting screwed over by o2 shop

I went in to the O2 shop in Brixton trying to get a good deal on a new contract. They couldn't beat many of the online deals but offered a £50 credit, upon which I signed a 12 month contract. Too good to be true? Yes, apparently, as it has not materi...

How do I work out which tariff I'm on?

I have an O2 Pay & Go contract, but I've no idea what tariff I'm currently on (except that I know I'm being ripped off). I'm driving myself nuts trying to find out what package I have, but I can't find anything on the SIM or online.

Resolved! No offers for existing customers, where is the loyalty?

Hi all, Why is it there are some great offers for pre orders aimed at new customers but us loyal existing customers just get an upgrade option? i have been with o2 for 5 years and thinking about upgrading to the sony experia z1, which had an offer fo...

Resolved! Voicemail cannot be accessed

I cannot access voicemail. I dial 901 and it instructs me to set up a pin, and then confirm it. Any number I type fails as it tells me the confirmation number does not match the original. After a few tries it says "Your PIN has not been changed" and ...

O2 Customer Services Constantly busy since 10:00 this morning

I have dual bill I pay for my pay monthy and a Simplicity monthly bill for my daughter. Recently she has started work. So I pay a visit to the O2 shop (Corby) suitably armed with banking details and also the latest bill. When I entered the store I wa...

Resolved! porting my number to another o2 account

hi i need to know how to port my 02 number to another customers new account, my contract is up and i will be cancelling it soon, ive got a PAC code and want to transfer my number to an account opened by my son so he has my old numberthanks in advance...

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