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Paying bill by cash possible?

Anonymous
Not applicable

Hi, I am in the process of changing bank accounts and will need to pay this month's bill by cash as the direct debit has been cancelled. How do I go about this? I can't find any way to request a paper bill on the website. Many thanks in advance for any advice you give me slight_smile

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perksie
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You should have left the direct debit in place as O2 don't take cash.

 

Your new bank should have transferred any direct debits automatically for you.

 

You can order a paper bill here but you still need to get the payment to O2 by the normal due date shown in MyO2:

 

https://www.o2.co.uk/apps/help/help?qid=1&q1=36

 

You should still have a working debit card and you can pay online as shown here:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

 

The terms of your contract point out that a direct debit should be kept in force.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

You should have left the direct debit in place as O2 don't take cash.

 

Your new bank should have transferred any direct debits automatically for you.

 

You can order a paper bill here but you still need to get the payment to O2 by the normal due date shown in MyO2:

 

https://www.o2.co.uk/apps/help/help?qid=1&q1=36

 

You should still have a working debit card and you can pay online as shown here:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

 

The terms of your contract point out that a direct debit should be kept in force.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

Thanks for such a quick reply. I had to remove the D/D as there is no longer money in the old account and don't yet have a new account fully set up. I appreciate you giving me the link to the form as I couldn't find it anywhere! I will give them a ring tomorrow as well.

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perksie
Level 69: Guiding Light
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I hope that helped, good luck with getting it paid. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

You could ask a friend/relative to pay with their debit/credit card & you give them the cash slight_smile

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