Pay monthly sim only

[Natasha5]

Yesterday I ordered a pay monthly sim only deal on my account for my sons phone as there was a great deal available! It is due to be delivered tomorrow however I don’t want them to change my number, I got a text from o2 this morning saying “to activate the new sim text SWAP to ——“ however I don’t require a swap... I’d like to keep my number in my phone that I pay for monthly and the new sim to be an additional extra that I will pay for, I’m wondering if I need to cancel it or if there is something I need to do, all I can seem to find on forums is to get a pac code to keep my number but then what would happen to the sim I have now that I pay for with my phone contract? I’m very confused!

[MI5]

@Natasha5 

Don't do anything.

The contract will change on the current sim.

The new sim is only required if changing phones with a different sim size.

[Cleoriff]

Hi @Natasha5 

You need to contact O2 asap. Buying a new sim only deal on your account appears to O2 that you are upgrading YOUR tariff instead of setting up a new one for your son.

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

the best one to call appears to be 0800 587 4005