Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18793 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190478 Views
  • 2 replies
  • 2 kudos

My account

Hi I have 2 numbers on my account , I’d like to know how I get 1 number blocked so it can’t be used to make calls and send messages or use the internet

Drew68 by Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Upgrade pricing

I've just come to the end of my contract - previously through carphone warehouse and the upgrade options on offer made me choke. 36 month contracts, ridiculous prices, poor data offering when the offers to new customers online at a fraction of the co...

Spend cap

How can I change my spend cap when calls aren’t being taken at the moment, I can’t do it in myO2, there is no live chat etc? I didn’t set the spend cap & now I’m working from home I need to use my phone more - this will stop me working if I can’t get...

KA3 by Level 1: Joiner
  • 294 Views
  • 2 replies
  • 0 kudos

Bolt On

Hi, Does anyone know if there’s a way to block any bolt ons being bought on a specific contract?

Vbm3 by Level 1: Joiner
  • 255 Views
  • 2 replies
  • 0 kudos

Trying to buy a new iPhone

Hi there,I'm currently on a 12 month sim only pan with o2 and am using an old iPhone 7 that was unlocked and bought outright years ago. I'm wanting to buy a new iPhone 11 Max Pro through a monthly payment plan, but I'm not sure how to go about this w...

Caitie by Level 1: Joiner
  • 460 Views
  • 4 replies
  • 0 kudos

Hi

Can you call my number please I want to talk about my outstanding bill. I cannot call due to being cut off.

David1991 by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t afford bill till next week

I can’t afford my bill till next week as I’ve not been in work to covid, I ring you try and speak to someone but can never get through to anyone but still get cut off, at these times it should be more understandable for people to not afford there bil...

ElliotC by Level 1: Joiner
  • 603 Views
  • 3 replies
  • 0 kudos

Covid 19

I can’t pay my bill due to my payday chambering can you help?