Hi @Fishlocca, sorry that you're having trouble getting through to us. I
would recommend to pop in store for the quickest help and to figure out
what the issue is in person. It's also the quickest way to get a new SIM
in store on the same visit.If yo...
Hi @Alfie20004,I would suggest to get in contact with our payment
management team, as they would be the easiest team to have your query
fixed.The number to call is0800 902 0217Monday to Friday – 8am to
8pmSaturday – 8am to 6pmSunday – 9am to 6pmI hop...
@Igor1967 wrote:May I have a list of countries where I have free
internet access ?Hi there, EuropeOn a standard allowance, you can go
anywhere in europe to use your device and call european numbers and uk
numbers free of charge and use your allowance...
hi @Thomas137,Have you managed to solve your query? may I suggest that
the other option is to back up your device on a PC or mac computer. It
will be a local backup but it could help you in the meantime and is
super handy in emergency situations you ...
Hi @Ryan1982,Is this a new sim you received in the post after a
upgrade?If so you can activate the new sim by calling our customer
service on 0344 809 0202 (on your landline)You can also activate your
new sim through visiting one of our stores (if po...